June 23, 2024

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IT support

Top 10 IT Support Tips for Non-Technical Employees

In today’s digital age, technology plays a crucial role in almost every aspect of our lives. As more and more companies rely on technology for their day-to-day operations, the need for IT support has become increasingly important. However, not everyone is well-versed in technical jargon or troubleshooting common tech issues. This can often leave non-technical employees feeling overwhelmed and frustrated when faced with an IT problem. To help bridge this gap and make IT support more accessible to everyone, we have compiled a list of top 10 tips that non-technical employees can use to improve their overall experience with technology.

Understand your company’s IT policies

Before you even encounter an IT issue, it is important to familiarize yourself with your company’s IT policies and procedures. These guidelines are put in place to ensure the security and smooth functioning of the company’s technology infrastructure. By understanding these policies, you can avoid potential IT problems and know what steps to take if an issue does arise.

Keep your software up-to-date

One of the most common causes of tech issues is outdated software. It is important to regularly check for updates on all your devices and applications, as they often contain bug fixes and new features that can improve the performance and security of your device. Not only will this help prevent any tech issues, but it will also ensure that you have access to all the latest features and capabilities.

Learn basic troubleshooting techniques

Being able to troubleshoot common tech issues can save you time and frustration. Some simple troubleshooting techniques include restarting your device, checking for loose cables, and clearing your browser’s cache. By trying these basic steps before contacting IT support, you may be able to resolve the issue on your own.

Keep a record of any error messages

When encountering an IT problem, it is helpful to take note of any error messages that pop up. These messages provide valuable information that can help IT support diagnose and fix the issue more quickly. Make sure to write down the exact wording of the error message or take a screenshot if possible.

Don’t hesitate to ask for help

Even with all these tips, there may still be times when you encounter a complex technical issue that you cannot resolve on your own. In these situations, do not hesitate to reach out to IT support for assistance. They are there to help and can provide more efficient solutions to complex tech problems.

Communicate clearly with IT support

When seeking help from IT support, it is important to communicate the issue clearly and accurately. Try to provide as much detail as possible about the problem, including any steps you have already taken to try and resolve it. This will help IT support understand the issue better and provide a quicker resolution.

Protect your devices from viruses and malware

Viruses and malware can cause serious damage to your devices, compromising sensitive information or causing them to malfunction. To prevent this, make sure to install antivirus software and regularly scan your devices for any potential threats. Also, avoid clicking on suspicious links or downloading files from unknown sources.

Stay organized with your digital files

It is important to stay organized with your digital files to prevent any accidental deletion or loss of important data. Make sure to back up important files and store them in a secure location, such as a cloud storage service or an external hard drive. This will ensure that you have access to all your important documents even if something happens to your device.

Practice good password management

Passwords are the first line of defense against cyber attacks, but they are only effective if they are strong and well-managed. Make sure to use unique passwords for each of your accounts and regularly update them. Also, consider using a password manager to keep track of all your passwords securely.

Stay updated on the latest technology trends

Technology is constantly evolving, and it can be overwhelming to keep up with all the latest trends. However, staying updated on new technologies and how they may affect your work can help you become more efficient and productive. Consider attending training sessions or workshops offered by your company to stay informed about the latest tech advancements.


By following these top 10 IT support tips, non-technical employees can feel more confident and prepared when dealing with technology-related issues. Remember to always communicate clearly with IT support and never hesitate to ask for help when needed. With a little bit of knowledge and preparation, you can overcome any tech problem that comes your way. So keep these tips in mind and continue to embrace technology in the workplace!